About Us

Hi, I'm Steven Drake, owner of Chillax Heating and Air Conditioning LLC—your new go-to for heating, cooling, and indoor air quality solutions right here in Shelby County, Tennessee.

I was drawn to this line of work because I love problem solving. Every system is like its own puzzle, and there’s something deeply satisfying about diagnosing a problem, fixing it, and knowing I’ve helped make someone’s day a little more comfortable. After years of hands-on experience as an HVAC technician, I took a leap of faith and launched Chillax to build something rooted in honesty, reliability, and top-notch service. My goal is to help you get as many years out of your current system as possible, rather than selling you a new one at the first minor inconvenience.

Behind the scenes, my wife Halli plays a huge role in keeping everything running smoothly. While I’m out in the field, she’s managing the details, keeping things organized, and making sure I don’t lose my mind... or my tools.

Whether it’s a complex repair or routine maintenance, we’re here to keep your home comfortable through every season. We know what it’s like to come home after a long day and just want a space that feels right: cool in the summer, warm in the winter, and stress-free year-round. That’s why we treat every home like it’s our own, doing honest work and standing behind everything we do.

Chillax isn’t just a name. It’s how we want you to feel when the job’s done.

Business owners Steven and Halli Drake standing in front of Chillax truck

Our Values

At Chillax, we believe the way we do business is just as important as the results we deliver.

These values aren’t just words. They’re the standard we hold ourselves to every day.

Honesty

We’re upfront with our customers. You can expect straightforward solutions with no hidden costs.

Integrity

We do the right thing, even when no one’s watching. Our work is something we’re proud to stand behind.

Reliability

You can count on us to show up when we say we're going to, follow through on our word, and communicate every step of the way.

Respect

We treat your home and your time with the same care we’d want for our own family. Professionalism and courtesy are at the heart of every visit.

Quality

We take the time to do the job right, delivering long-term solutions you can count on, not shortcuts or quick fixes.

Testimonials

The owner of Chillax Heating and Air Conditioning LLC, Steven, is smart, dogged, and reasonable. I purchased a large heat pump from another vendor in January and by June noticed that my utility bills were three times what they were in prior years. I called the vendor who came out and checked the new unit and said all was fine. I then called another company who refused to come out because they will not service a unit they did not install. I then called Steven randomly. He came out quickly and investigated the unit carefully. After one hour he still had not found the problem, but he did not give up. Eventually he discovered the problem with the unit and fixed the problem quickly. Immediately, my electricity usage dropped by two-thirds. His bill was very modest. Steven clearly gets joy out of solving difficult problems and is not greedy. We will stick with him.

Matthew C.

Our Labor Guarantee

We stand behind the quality of our diagnoses and repairs. That’s why every repair we perform comes with a 90-day labor guarantee.

If the repair fails within 90 days, we’ll come back and take care of it at no additional labor cost. Simple as that.

We believe in doing the job right the first time, and our guarantee is just one more way we can give you peace of mind.

What’s not covered: Unrelated issues, or damage from lack of maintenance, misuse, or outside factors (like power surges).

Our Right to Refuse Service

We work hard to treat every customer with respect and professionalism, and we ask for the same in return.

To protect our team and maintain a safe, fair working environment, Chillax reserves the right to refuse service under certain circumstances, including but not limited to:

Safety Concerns – If conditions on-site present a risk to our technicians or your property (such as unsafe work areas, hazardous materials, or equipment that cannot be serviced safely), we may decline or postpone service until it can be done responsibly.
Hostile or Abusive Behavior – We will not tolerate verbal abuse, threats, harassment, or aggressive behavior toward any member of our team. Respectful communication is expected at all times.
Dishonesty or Misrepresentation – If false or misleading information is provided that affects our ability to perform work properly or safely, we may refuse or discontinue service.

Our goal is always to provide quality service and solutions. These policies are in place to ensure that we can do so in a safe and respectful environment for both our customers and our team.