Question 1

How soon can you come out?

Accepted Answer

We know it’s stressful when your heating or cooling isn’t working. Typically, we can book repair visits for same-day or next-day service, and maintenance appointments might be a little further out. If you’re dealing with an emergency, like no heat in the middle of winter or no AC during a heatwave, just give us a call. We’ll make your home a priority and get your system back up and running as soon as we can.

Question 2

How can I prepare for your visit?

Accepted Answer

To help us work safely and efficiently:Clear the area around your thermostat, furnace, and outdoor AC unit (if needed).Make sure attic ladders are accessible.Secure pets, especially if nervous around strangers.Ensure someone over the age of 18 will be home during your appointment.Note any unusual symptoms or issues you’ve noticed. This can help us better identify intermittent issues.

Question 3

What is the diagnostic fee, and can it be waived?

Accepted Answer

The diagnostic fee is an $80 service charge that includes the home visit and professional system diagnosis. Diagnosing HVAC systems requires skill, experience, and specialized tools, and this fee reflects the time and expertise needed to accurately identify the issue.​ Beginning in January 2026, diagnostic fees will no longer be waived or applied toward repair costs. We’ve adjusted add-on pricing for other services to keep overall costs fair and transparent for our customers.

Question 4

What payment methods do you accept?

Accepted Answer

We're set up to take whatever payment method works best for you! We're currently able to accept:CashCheckVisaMastercardDiscoverAmerican ExpressCashAppVenmo
Waiting for payday? You can buy now and pay later through Affirm, Klarna or Afterpay.

Question 5

What types of systems do you work on?

Accepted Answer

We service most standard residential HVAC systems, including central air conditioning (both standard and communicating systems), heat pumps, gas furnaces, air handlers/electric furnaces, and package units.​​We don’t service commercial locations, mini-splits, window/portable units, floor furnaces, space heaters, generators, water heaters, or refrigerators.​Not sure what you have? Reach out! We’re happy to take a look and point you in the right direction.

Question 6

Can you replace my system?

Accepted Answer

Our focus is on helping you get the most out of your current system through honest repairs and reliable maintenance. We would much rather save you money with a repair than upsell you for a system replacement. If it turns out that your unit can’t be saved, we'll bring in a trusted local partner who shares our standards for quality work and customer care, ensuring that your install is done right.

Question 7

Do you service systems at rental properties?

Accepted Answer

Yes, we can service residential rental properties within our service area.To respect everyone’s time (including landlords, property managers, tenants, and our team), we require a pre-approved spending cap to be established prior to the visit. If more extensive repairs are needed, we’ll provide details and obtain approval before moving forward. For clarity and authorization, all repair approvals and pricing discussions are handled directly with the property owner or manager.Payment is due within 48 hours of job completion and can be made by credit card or ACH through the emailed invoice.Scheduling is typically coordinated through the landlord or property manager. A tenant over the age of 18 must be present, or clear access instructions must be provided at the time of booking.To view our complete terms of service for rental properties, view our Rental Property Service Authorization Form.

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