Terms of Service

Pricing & Payment

Our diagnostic fee is an $80 service charge that covers the home visit and a professional evaluation of your system. Diagnosing HVAC issues requires time, experience, and specialized tools to accurately identify the problem.

Beginning January 2026, diagnostic fees are no longer waived or applied toward repair costs. We’ve adjusted pricing across our services to keep overall costs fair and transparent.

Payment is due at the time of service once work has been completed. For repairs requiring multiple visits or special-ordered parts, a deposit may be collected during the initial visit, with the remaining balance due upon completion. Special payment arrangements must be discussed and agreed upon prior to your appointment.

We accept cash, check, Visa, Mastercard, Discover, American Express, Cash App, and Venmo. For those who prefer to pay over time, "Buy Now, Pay Later" options are available through Affirm and Afterpay.

Scope of Service

Chillax Heating and Air Conditioning provides diagnostic, repair, and maintenance services for residential HVAC systems.

Services are limited to the equipment and work explicitly requested and approved by the customer. Recommendations provided during service are intended for guidance; the customer may choose whether or not to proceed. We are not responsible for unrelated system issues discovered during service unless explicitly agreed upon.

Systems We Service

We work on most standard residential heating and cooling systems, including heat pumps, gas furnaces, package units, air handlers (electric furnaces), and both communicating and standard split central AC systems.

We do not service commercial HVAC systems, mini-splits (ductless systems), window or portable AC units, in-floor furnaces, space heaters, generators, water heaters, or refrigerators.

Not sure what kind of system you have? We’re happy to take a look and point you in the right direction.

System Replacements

Our focus is on helping you get the most out of your current system through honest repairs and reliable maintenance. If a unit cannot be saved, we will refer you to a trusted local partner who shares our standards for quality work and customer care to ensure the replacement is done right.

Appointment Scheduling & No-Show Policy

Scheduling Service Visits

We strive to schedule service as quickly as possible, with most repair appointments available same-day or next-day depending on demand. Availability may vary during peak heating and cooling seasons. After-hours, weekend, or holiday service may be available for urgent situations and may include a $100 convenience fee.

Appointments are scheduled within approximate time frames based on the day’s workload and previously scheduled jobs. Before arriving, we will call or text to let you know we are on the way.

If we are unable to arrive within your provided time window, we will contact you as soon as possible with an updated arrival time.

To ensure safe and efficient service, customers should:

Provide clear access to HVAC equipment, including thermostats, furnaces, and outdoor units
Ensure attic access is available if your system is located there
Secure pets if they may be uncomfortable around strangers
Have an individual 18 years or older present at the time of service

No-Show Policy

We understand that things come up and plans can change. If you need to cancel or reschedule your appointment, please notify us at least 1 hour prior to your scheduled time so we can adjust our schedule accordingly.

If we arrive and are unable to reach anyone at the home, we will knock again and attempt to contact you by phone. If we do not receive a response at the door or by phone within 10 minutes, we will proceed to the next scheduled appointment. An $80 trip charge will be billed for missed or no-show appointments to cover time and fuel expenses.

Rental Property Services

We provide service for residential rental properties within our service area.

To respect everyone’s time (including landlords, property managers, tenants, and our team) we require written pre-approval via text or email for up to $500 worth of work prior to the visit.

If more extensive repairs are needed, we’ll provide details and obtain approval before moving forward. For clarity and authorization, all repair approvals and pricing discussions are handled directly with the property owner or manager.

Payment for rental property services is due within 48 hours of job completion and is typically completed via credit card or ACH through an emailed invoice.

Scheduling is generally coordinated through the landlord or property manager. A tenant over the age of 18 must be present, or clear access instructions must be provided in advance. If access is not available at the scheduled time, an $80 trip charge may apply.

Parts & Equipment Policy

We do not sell parts separately. All parts are supplied and installed as part of our repair services.

Customer-supplied parts are generally not accepted. If an exception is made, we cannot guarantee compatibility or reliability, and the repair may not be eligible for our labor guarantee. Additional labor or diagnostic time may also be required, which can increase the total cost.

Using parts we provide allows us to fully stand behind our work and deliver consistent, reliable results.

Our Right to Refuse Service

We work hard to treat every customer with respect and professionalism, and we ask for the same in return.

To protect our team and maintain a safe, fair working environment, Chillax reserves the right to refuse service under certain circumstances, including but not limited to:

Safety Concerns – If conditions on-site present a risk to our technicians or your property (such as unsafe work areas, hazardous materials, or equipment that cannot be serviced safely), we may decline or postpone service until it can be done responsibly.
Adult Presence Requirement – For our protection and yours, an adult age 18 or older must be present in the home at all times while our technicians are on site. If no adult is present, or if the responsible party leaves during the visit, service may be paused or refused.
Hostile or Abusive Behavior – We will not tolerate verbal abuse, threats, harassment, or aggressive behavior toward any member of our team. Respectful communication is expected at all times.
Dishonesty or Misrepresentation – If false or misleading information is provided that affects our ability to perform work properly or safely, we may refuse or discontinue service.

Our goal is always to provide quality service and solutions. These policies are in place to ensure that we can do so in a safe and respectful environment for both our customers and our team.